PageGlow
If you reside in the European Union, you have the legal right to withdraw from your purchase within 14 calendar days from the date you receive your order, without having to provide a reason.
To exercise this right, you must notify us of your decision within the applicable period by email:
📩 tienda1jaimeemma@use.startmail.com
Your request must include your order number and the details used when placing the order.
In addition to the statutory right of withdrawal, PageGlow offers a 30-calendar-day commercial return guarantee from the date you receive your order.
To qualify for this guarantee, the product must:
Not have been used beyond what is reasonably necessary to inspect and test its features and functionality.
Be clean and in good condition.
Show no signs of misuse, damage, excessive wear, or unauthorized modification.
Include its original packaging where applicable.
Include all accessories, cables, manuals, and components originally supplied with the product.
This commercial guarantee does not limit or replace any statutory consumer rights.
PageGlow products include electronic projection devices and accessories intended to enhance the reading experience.
Customers may inspect and reasonably test the product in order to verify its features, functionality, image quality, compatibility, and general performance.
However, under the 30-day commercial return guarantee, PageGlow may refuse returns of products that have:
Been used beyond reasonable testing.
Been damaged through misuse or improper handling.
Been modified, opened, altered, or repaired without authorization.
Been returned incomplete.
Suffered damage caused by incompatible accessories, power supplies, or improper installation.
Been returned with missing accessories, cables, or components.
These conditions do not affect the customer's statutory rights where the product is defective or does not conform to the contract.
Before returning any product, the customer must:
Contact us by email.
Provide the order number and reason for the return.
Wait for confirmation and the corresponding return instructions.
Send the product to the address provided, following the instructions received.
To ensure that the return can be correctly identified and processed, we recommend not sending products to any address other than the one provided by our customer service team.
Customers should retain the shipping receipt and tracking number until the return has been fully processed.
When a return is made due to withdrawal or a personal decision by the customer, the direct cost of return shipping will be the customer's responsibility.
If the product is defective, damaged, or does not correspond to the order placed, PageGlow will cover the necessary costs to resolve the issue, where required by applicable law.
For withdrawals made within the statutory 14-day period, the corresponding amount will be refunded in accordance with applicable law, including standard delivery costs where legally required.
Additional delivery costs resulting from the customer expressly choosing a more expensive shipping method than the standard delivery option offered will not be refunded.
For returns made exclusively under our commercial guarantee between days 15 and 30, the original shipping costs will not be refundable unless the return is due to an error attributable to PageGlow.
Once the returned product has been received, we will inspect its condition and notify the customer by email regarding the approval of the return and any applicable refund.
Where a refund is approved:
It will be issued using the same payment method used for the original purchase, unless expressly agreed otherwise.
No additional fee will be charged for processing the refund.
Where legally permitted, we may withhold the refund until we receive the returned product or until the customer provides valid proof that the product has been returned.
The time required for the refunded amount to appear in the customer's account may depend on the bank or payment provider used.
If you receive a product that is defective, damaged, or different from the one ordered, please contact us as soon as possible.
To help us process the issue quickly, we recommend reporting visible damage within the first 48 hours after delivery and providing:
Photos or videos of the product.
Photos of the packaging, where relevant.
Order number.
A description of the issue.
This recommended 48-hour period does not limit the customer's statutory rights or any applicable legal guarantee.
Once the issue has been verified, an appropriate solution will be provided in accordance with applicable law, which may include:
Repair, where appropriate.
Replacement at no additional cost.
Price reduction.
Refund, where legally applicable.
PageGlow ships internationally, and delivery times may vary depending on the destination country.
Returns from outside the European Union may be subject to customs procedures.
Unless the return is due to a defect or an error attributable to PageGlow, the customer will be responsible for the direct cost of return shipping and, where applicable, any taxes, customs duties, or administrative charges associated with the return.
Customers residing outside the European Union will retain any mandatory consumer rights granted by the laws applicable to them.
Outside any mandatory statutory consumer rights, returns under PageGlow's commercial return guarantee will not be accepted in the following circumstances:
Products used beyond reasonable inspection and testing.
Products damaged through misuse, negligence, or improper handling.
Products that have been opened, modified, altered, or repaired without authorization.
Products with missing parts, cables, accessories, or components.
Products damaged due to incompatible chargers, power supplies, cables, or accessories.
Products that show clear signs of excessive use or deterioration caused by the customer.
Products returned without the necessary components originally included with the order.
Return requests submitted outside the applicable commercial guarantee period.
These exclusions do not affect the customer's statutory rights where the product is defective or does not conform to the contract.
For any questions regarding returns or refunds, please contact us at: