Shipping policy

📦 SHIPPING POLICY

Intercube

Last updated: 19/03/2026

1. ORDER PROCESSING

All orders require a preparation time of 2 to 3 business days before shipment.

Business days exclude weekends and official holidays.

During periods of high demand, special promotions, or international holidays, preparation times may be slightly extended.

2. DELIVERY TIMES

Once the order has been shipped, the estimated delivery time is 8 to 9 business days.

Therefore, the total estimated time from placing the order to delivery may take up to 14 business days, although delays may occur under certain circumstances.

The indicated delivery times are estimates and do not constitute an exact delivery guarantee.

3. POSSIBLE DELAYS

Delivery times may be affected by:

  • National or international holidays
  • Periods of high logistics demand
  • Operational delays from shipping companies
  • Customs procedures
  • Force majeure or circumstances beyond our control

During certain times of the year involving international logistics closures or global holidays, shipments may experience additional delays.

Intercube is not responsible for delays caused by external factors once the order has been shipped.

4. INTERNATIONAL SHIPPING

We ship internationally to multiple countries.

The customer is responsible for:

  • Providing a correct and complete shipping address
  • Paying any applicable customs duties, taxes, or import fees in their country

If an order is held by customs, delivery times will depend on the relevant authorities.

5. ORDER TRACKING

When available, the customer will receive a tracking number to monitor the shipment status.

It is the customer’s responsibility to track the shipment and be available to receive the package.

6. INCORRECT ADDRESS OR FAILED DELIVERY

If the customer provides an incorrect or incomplete address and the order cannot be delivered:

  • Intercube is not responsible for the loss of the package
  • Reshipping the order may involve additional costs

7. ORDERS MARKED AS DELIVERED

If the carrier marks the order as delivered but the customer claims it was not received:

  • The customer must contact the shipping company directly
  • Intercube will cooperate by providing the available tracking information

Automatic refunds will not be issued in these cases until the corresponding investigation has been completed.

8. LOST ORDERS

If an order is officially declared lost by the carrier:

The customer will be offered:

  • A replacement shipment at no additional cost, or
  • A full refund